General Terms and Conditions

Ski & Snowboard School Cima, Piazza Floriani 17, 39030 Valdaora.

Participation in the ski lessons organized by the School requires the understanding and the complete and unconditional acceptance of the conditions specified herein.

Useful information and general conditions.

1. Decalogue:

• Private and group lessons for adults, children, and organized groups.
• Each lesson-hour is understood as having a duration of 55 minutes. The prices of the lessons do not include accident insurance; therefore, it is advisable to supplement it when purchasing the ski pass.
• Lessons and courses take place regularly in all weather conditions.
• In the case of partial closing of ski lifts (for any reason), lessons will not be reimbursed; rather, they will be moved to another ski slope that remains open. In the case of total closing of the ski lifts for a single day in a week of lessons, the lesson in question will not be made up or reimbursed, as the total price is considered a discounted package offer. Beginning with the second day of the total closure of the facilities, the cost of the lesson will be reimbursed by means of a voucher, which must be used by the same student during the current season. In certain cases, the school may decide to reimburse the student.
• Package lessons will not be made up or reimbursed even in the case of inclement weather.
• Group courses are not convertible into private lessons; failure to attend the course for one or more days does not give the right to reimbursement except for the presentation of the medical certificate. Skipass and equipment are not included in the price of the lesson.
• It is advisable to have the equipment in perfect working order; the use of a helmet is mandatory for children under 18.
• Minors participating in lessons must be accompanied by a parent or a designated chaperone to the place specified by the school. In case of inclement weather, the parent or chaperone must decide if the minor will participate in the lesson. The parent or chaperone must also come to the specified place ten minutes prior to the end of the lesson to pick up the minor.
• The ski schools do not fall into the category of amateur sports associations indicated by art. 90 com.17 and following by law 289/2002. The lessons given to children between 5 and 18 years do not give the right to the tax deduction pursuant to art. 15 paragraph 1 d.p.r.n 917/86.

2. General conditions of Sale:

• By placing an order on the online site www.Cimaschool.com , the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
• In the occurrence of unexpected unavailability of the service and non-acceptance of the order, no charge will be made to the Customer.
• The Ski School is exempt from VAT and therefore exempted from the obligation to invoice pursuant to art. 36 / bis of the D.P.R. 633/1972 and subsequent amendments and additions.
• The invoice is issued only at the express request of the customer to be disclosed at the time of payment.

3. How to purchase:

• Correct receipt of the order is confirmed by the system through an e-mail response sent to the e-mail address supplied by the Customer. This confirmation message will report the service purchased and the characteristics chosen during the purchase. It is the Customer's responsibility to register with the correct data and keep this data updated using the login credentials.

4. Terms of payment:

• The purchase of lesson hours is foreseen through payment by credit card. The card transaction takes place through a Virtual Pos service of Axepta spa, through the pHey! ; at no time during the purchase procedure the electronic system of the e-commerce portal and no staff member is able to know the customer's credit card number, which is provided by the customer to the secure server of the credit institution on a secure and encrypted internet connection according to the current standards of the online payments market.
• In case of payment by bank transfer, the course will be confirmed upon receipt of payment. The advance bank transfer must be made within 5 days of the order date.
• After this deadline, the order will be automatically canceled from the system. Currency: All amounts displayed on the www.Cimaschool.com. it is expressed in Euro, which is the reference currency.

5. Delivery methods and costs:

• There are no shipping costs as this is the sale of on-site services.
• There are no delivery charges. Nothing more is owed by the Customer than the total order.

6. Refund in case of cancellation

• If customers cannot attend their private lessons / group courses due to measures aimed at containing the spread of Covid-19, then those lessons will be entirely refund without any additional cost.

For any other circumstance
Unforeseen events can occur and a cancellation is unpleasant for both sides. According to Consumer Law there is no right of withdrawal after the day the contract has been signed. However, in case of cancellation the following conditions hold:

• Until 15 days prior the first day of the booked private lesson/group course: 100% of the paid amount less 2.5%, however, no lower than € 20.00.
• Less than 15 days prior the first day of the booked private lesson/group course and or in case the participant does not show up: no refund.

NB
Refunds are solely credited on the credit card used for the initial payment. The amount may not be available before 7 - 10 days following the refund date.

7. Privacy:

• The personal data requested when placing the order are collected and processed in order to meet the express requests of the Customer and will in no case and for no reason be transferred to third parties. The Ski-& Snowboardschool CIMA guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 30.06.03.
• The data controller is Ski-& Snowboardschool CIMA, Floriani place 17, 39030 Olang (Ita)

8. Complaints:

• Any complaint must be addressed to the Ski-& Snowboardschool CIMA , Floriani place 17 Tel: +39 0474 497190 Email: info@cimaschool.com

9. Applicable law:

• The sales contract between the customer and the I Ski & Snowboard School Cima is concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Bolzano.

10. Obligations of the buyer:

• The buyer will be obliged to present himself with the print of the purchase order, at least 1 hour before the start of the course, at the headquarters of the Ski & Snowboard School Cima to collect the coupon, which will be valid during the ski lessons.

                                      Published by Ski & Snowboard School Cima,   on 20.11.2020.